Returns

Shopping Online

	Return to a Briscoes Store	Return to the Dispatch Centre
if originally purchased:	online of instore	online
Time period to return purchase:	30 days	30 days
Returns processing time:	instant Learn More If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered. Close Window	up to 7 business days Learn More If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered. Close Window
How to return a purchase:	drop off for free at nearest Brisoces store Find a Store	arrange a courier pick up Learn More To arrange for the item to picked up and sent back to us at our cost, please contact our Customer Service team here. If you send the item back yourself, you are responsible for the product until it arrives at our Online Warehouse and the courier charges incurred. Close Window
What to include with your return:	receipt (instore) or packing slip (online)	packing slip + filled out returns section Where to find the returns section Close Window

RETURNS CONDITIONS

The item must be in it’s original unused condition, complete with it’s original packaging, instruction manuals etc.
Returned with original packaging slip as proof of purchase.
If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.

EXCEPTIONS

The below items are excluded from this policy, except where they are faulty, so please choose carefully

Is postage for returns free?
Yes, if you arrange collection of your parcel via our Customer Service team. Should you return via a different courier, the cost will not be reimbursed and we suggest you obtain a tracking number for security purposes.
Have you received my return?
Our Customer Service team will send you an email to let you know when your returned item/s have been successfully delivered to us.
How long until I get a refund?
For online purchases returned to our distribution centre, please allow for 7 working days for your refund to appear in your account from the date the return arrived back to us. If returning to a store the refund should appear within 2-3 hours of the refund transaction.
I think my item is faulty, what should I do?
If an item arrives damaged or faulty then please contact our Customer Service team to discuss your return options. Alternatively, you can bring in the faulty item to one of our stores.

If the item is deemed faulty by our store team, it may be sent to a supplier for assessment before a refund or exchange is offered.
Can I drop my items at the distribution centre?
No. You can however, return your items to your local store. Find a store
I’ve received the wrong items, what should I do?
If you have received the wrong item, then please contact our Customer Service team who will be happy to assist you in getting this issue resolved.